Terms & Conditions

This website is owned by Cypress Printing Company Limited with all operation and management rights.
 
By visiting this website & online store/submitting your order provided by store owner (‘Store owner’ or 'Website' or 'we' or 'us' or 'our'), all visitors (or ‘customers’, cumulatively referred to as 'you' or 'your' hereinafter) are offering to purchase such products/printing on and subject to these Terms of Use.
 
Product Availability
-Most printing substrates in this website are in stock.  If, however, any item is not currently available, we will inform you soonest by email or message to you. 
-All photos and merchandise pictures in this store are for illustrative purposes only, no endorsement is implied.  The colours, hardware, accessories, parts or materials of display stand are subject to stock availability which may have deviation among different stock lots.  We reserve the rights to change such stand details without prior notice especially the function remains the same.  Customers need to inquire before placing orders, if specific accessories/parts are your concerns; however, we reserve the rights to reject orders due to this sake.
 
Price
-All prices stated in this store is mostly the printing cost (INCOTERM: EX work Hong Kong) without design/delivery/shipping cost unless otherwise stated. 
-Any prices stated in website do NOT include VAT, import tax, duty charges which should be borne by customers according to the import ordinance of their countries.
-The prices stated do NOT include artwork design/ reworking your old artwork which is additionally charged by quotation on request.
 
Payment Methods
Local HK orders: by e-banking transfer or by ATM transfer or by cheque.
Offshore orders: credit card via PayPal OR overseas remittance.
-Payment should be made at the time when placing order.  Printing will start right after payment is made and graphics files are completely uploaded and checked for output printing.  We are not liable to any loss or associated loss of any deferred delivery of your purchases caused by delay of payment settlement (or bank’s handling time) or provision of accurate files.
 
Change of Order / Cancellation
-Any changes on the confirmed order must be raised before printing starts, otherwise it is not accepted after printing starts.
-If for cancellation before printing starts, all related bank charge /remittance charges / PayPal charges / other third parties charges (if any) will NOT be refundable.
-Due to uniqueness of your printing, cancellation of printing items / any custom or non-stock items are not acceptable once printing starts or already stock-in.  
-Store owner reserves the rights to reject any change of order or cancellation. Payment is NOT refundable after printing starts. 
 
Artworks / Graphics provided by customers
-By uploading/ sending your artworks or any graphics to us and use printing services provided by this store, you expressly grant us an unlimited, royalty-free, non-exclusive, worldwide license to use, copy, change and print these artworks or graphics for the commercial and/or non-commercial purposes. You expressly waive all your rights and powers on these artworks or graphics.
-Store owner does not have the responsibility to keep any files / graphics uploaded by you at any time. It is your responsibility to retain your own copy of all materials uploaded.  We do not guarantee and are not liable to any damages claimed / to be claimed should the uploaded files/ materials are being deleted, lost or otherwise destroyed at any time.
-We will not be liable for printing errors resulting from faulty artworks or artworks supplied which do not meet our specification.  Please make sure your designers read our ‘Artwork Guides’ when composing the artwork files.
-We reserve the rights to reject any printing files which may contain material and/or contents that are unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, profane or indecent, including without limitation any transmissions that would constitute a criminal offense, giving rise to civil liability or otherwise violate any national or international law; or contain materials which violates or infringes upon the rights of third parties, including without limitation privacy, moral, publicity rights, copyright, trademark or other proprietary rights without permission from the owner or right holder.  Store owner reserves the rights to disclose the identity of files owners, to satisfy any law, regulation or governmental request, to refuse to post or transmit these files, to delete or remove them at store owner's sole discretion.
 
Shipping Methods
-All orders are shipped Ex work our Hong Kong office, unless stated.  All freight or local delivery charges will be shown in the invoices.
HK local order delivery options: self pick-up at our office or local delivery
Offshore orders: international courier services (apply to restricted items/ countries only) or similar economical carrier, speedy service - FEDEX (apply to restricted items/ countries only.
-As third parties have been assigned for shipments, Store owner is not liable for any extra costs/ compensation associated with the delay of goods.  So if time is your concern, you are advised to reserve sufficient time for printing, payment and transit.
-Failure to supply a full or correct postal / delivery addresses may delay the delivery process of your goods beyond that as agreed and therefore it is your responsibility to provide us with accurate and deliverable address (P.O. Box is NOT deliverable).  If any delivery is returned due to inaccurate address claimed by the carriers, the goods will NOT be shipped again unless delivery charges are to be settled again and the previous delivery cost will not be refundable.  No liability can be taken by store owner in this instance.
 
Return Policy:
-All printing/items has been inspected before shipments/ delivery. 
-Any return due to misuse or improper application of the products is not acceptable.
-We do not accept return for any reason due to customer desire or preference on the substrates (digital printing items) or colours/ shapes/ styles of the items/ accessories/part (display stands) that they ordered.  The return policy is also not applicable to non-functional issues of the items.
-For any functional defective products, it should be reported within three (3) weeks from the date of invoice date (applicable to overseas customers only) or within three (3) days after pick-up or delivery (applicable to Hong Kong customers only).  Otherwise, you will be deemed to have accepted the goods and claims will be forfeited.  Customers should provide evidences (photos/return products) for our preliminary examination. 
-In all cases, customers assume all risk of loss or damage to the products in transit, and will be responsible for filing any claims with the carrier.  In the event that there is any damage to the shipments/ packaging, please report the carrier immediately and mark ‘Damaged” on the airway bill when signing receipt. If we do not receive any notice from you in relation to the damage condition within 3 days upon receipt, you will be deemed to have accepted the goods and no claims will be handled afterwards.
-Customers shall be solely liable and responsible for the payment of all additional charges/costs/taxes/duties incurred in the delivery of the returned faulty unit to us and the replaced products to you; unless, we in our sole discretion, decide to bear partially or full cost of delivery.
-Cash refund will not be provided for the defective goods.  Instead, a replacement of defective parts or replacement will be provided if the products are deemed defective.
-We reserve the rights for final decision on the offer of replacement.
 
The copyright and all other intellectual property rights in the information on the website belong to and are reserved to store owner.   The person who commits any actual or alleged infringement of copyright or other intellectual property rights shall be liable for any loss incurred or damage suffered as a result thereof and shall indemnify the store owner for any loss incurred and/or damage suffered.  Any unauthorized copy or reuse of material on this website is prohibited.
 
 
Disclaimer
-Whilst endeavors have been made to ensure that all the information on the websites is correct, no warranty or guarantee, express or implied, is given as to its accuracy. No liability shall be assumed or thereby incurred for error or omission of information on the websites. Store owner reserves the rights to change pricing, minimum order requirements and substitute similar printing substrates without prior notice. 
-Store owner shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of the websites, or any material contained in them, or from any action or decision taken as a result of using the websites or any of their materials and information.
 
The materials in this website and any third party websites linked to this website are provided on an "as is" basis and without warranties of any kind either express or implied. Users who link from the websites to sites provided by other organizations should be aware that the information on those sites has been compiled and issued by those organizations who shall be responsible for their contents of the hypertext link.
 
Governing Law
This terms and conditions shall be governed by the law of the Hong Kong Special Administrative Region.
 
Should there be any discrepancy between the English and the Chinese versions of this website, the English version shall apply and prevail.