Inquiry or order procedures

  • Send us an email of your inquiry, such as items to be printed, sizes, and quantity etc.
  • Printing leadtime normally takes 3-10 working depending on different items.


Artwork file requirement or submission

  • Customers require providing the ready-to-print files:  (for general digital printing) JPG/PDF/outlined EPS format, CMYK colour, 1:1 scale of their required sizes, 120-150dpi. Different items may require different file format, please contact us info@cypressprinting.com.hk for the artwork requirement if you have any query.   The artwork must be created graphic design software, that is Illustrator, freehand, photoshop etc, and NOT from word/ excel/ power point.
  • If graphic design or artwork making is required, please contact us directly info@cypressprinting.com.hk. It may require a few days to 1-2 weeks for design jobs, so please reserve sufficient leadtime for the complete flow of your orders (artwork + printing + shipping time).
  • Transmission of files: Type below ftp link (in IE) for uploading your files:
    1)   Click this link -- ftp://public.cypressprinting.com.hk/     
           Login: public@cypressprinting.com.hk 
           Password: k6FU3x98 
    2)   use public uploading/downloading web deviceto provide us a downloading link.
  • The files in ftp will be deleted from time to time, so customers are responsible to keep their own copy.


Local Delivery / Overseas Shipment Methods

Local delivery or overseas shipping costs are not included in our prices generally, and they will be quoted and stated separately in our quotation. 

  • Express carrier;
    • international express courier at pre-paid basis under our account/ customer can arrange their courier to collect from our office under their accounts.
    • Transit Time: 2-6 working days depending on different countries / zones (excluding printing leadtime)
  • Sea forwarding by logistic company
    • for large volume order (over 1 cbm) 
    • Transit Time: 30 days depending on discharge port and countries (excluding printing leadtime)
    • Sea shipment is applicable on volume order only.
- Failure to supply a full or correct postal address may cause delay of the delivery process of your goods. Therefore, it is your responsibility to provide us with the required and correct information, and any extra delivery cost arising in this instance will be borne by customers.
- As a third party has been assigned for deliveries which the shipping times are under their control, Cypress Printing Co. Ltd. will not be liable for any extra costs/ compensation associated with the delay of goods. So if time is your main concern, you are advised to reserve enough or additional time for both printing and deliveries (or design).
- Cypress Printing Co. Ltd. is not responsible for any VAT, Duty Charges or Brokerage Fees at the time of delivery. Please check with your local laws and regulations for import.


Payment Methods
 We accept Hong Kong Dollars or US Dollars for settlement of orders.
  1. Local orders (HK customers) - bank-in cheque or bank transfer to our account
  2. Paypal with credit cards and service fee will be incurred.
  3. Remittance               
    • Customers are required to bear the bank charges as well as overseas remittance handling fee  imposed by their local banks.
      Bank information will be provided when order is confirmed.
      In order to facilitate the orders and for account purpose, customers are required to email us the remittance note once it is made. It will take 2-3 working days for remittance to be received in account. So, customers should reserve extra leadtime for remittance apart from printing and transit time.
  4. Terms & Conditions stated in quotation and invoice.
  5. The information collected in this web site will only be used for personal identification, statistic and our promotion purpose, which will not be referred to third party).